First of all, we appreciate your trust, and we take your privacy very seriously. That’s why we’re providing this document so you can understand clearly what information we collect about you, how we process it, and the measures we take to keep it secure.
First of all, we appreciate your trust, and we take your privacy very seriously. That’s why we’re providing this document so you can understand clearly what information we collect about you, how we process it, and the measures we take to keep it secure.
If you have already used our services at any time, you know that Shambhala Fuerteventura (part of GRUPO DESTINY HOME SLU) offers online services that focus on professional real estate advice and comprehensive services aimed at meeting and satisfying all the needs of clients who request, offer, or enjoy a property on the island of Fuerteventura, as well as through other online platforms or marketplaces, such as those of our partners or our various social media accounts. It is important that you keep this in mind since all the information available in this document applies to each of them. In other words, all the information we collect about you and how we use it is governed by this Privacy Policy document.
We may need to modify this Privacy Policy document at some point. Therefore, and considering that your privacy is very important to us, we recommend that you read this document frequently so you know exactly what is happening with your information. Likewise, if we make any changes, we will notify you of these changes prior to the start of new activities.
For all of this and in compliance with the provisions of the Organic Law on the Protection of Personal Data and Regulation (EU) 2016/679 of the European Parliament and of the Council, we inform you that by completing the forms on the website https://www.shambhalafuerteventura.com (hereinafter “website”), you give us your express consent, as well as all the personal information that you provide us through the forms of the applications derived from it, for said information to be incorporated and processed in a record of personal data processing activities created for this purpose and maintained under the responsibility of the owner, GRUPO DESTINY HOME, S.L.U. (hereinafter, the “owner”).
1. Who processes your information?
- Identity of the owner of SHAMBHALA SUITES FUERTEVENTURA
- Postal address: 21 Primero de Mayo Avenue, La Oliva, C.P. 35649 Dutch Park (Las Olivas)
- Email booking@shambhalafuerteventura.com
- Telephone: (+34) 672 39 28 57
2. What information we collect about you
Personal Information we receive from you. The data controller receives and stores all information that you voluntarily provide to us on our website or send to us in any other way, with prior consent. This set of personal data is grouped under the heading “personal information.” This data is necessary to fulfill the purpose of Shambhala Suites Fuerteventura: name and surname, telephone number, postal and email address, type of property, property characteristics, etc. Similarly, if you register through our website, other data necessary for processing is included: your credit card information (credit card number, cardholder’s name, and expiration date). We may also request information about your preferences regarding properties and their characteristics. Only the information necessary to fulfill our purpose is mandatory. Therefore, there are some data that, although recommended, are not mandatory, and you have the option of providing them or not.
Information about third parties. When you register a rental for another person through the website, we must request personal information and property preferences from that third party. That person must give you prior consent to share their personal information with us, since any actions related to such information can only be carried out through your account on the website (if such an account exists or is necessary).
From Other Sources Shambhala Suites Fuerteventura uses affiliated entities, business partners, and other independent third-party sources. This is done to provide you with better service. Occasionally, personal or non-personal information obtained from these sources may be added to your existing account on our website (if such an account exists and/or is necessary), subject to your prior consent at the time you provide such information, regardless of the information. All of this is done to better fulfill the purpose.
Automatically, from the moment you visit our website, we automatically collect certain information, even if you do not register. This information includes your IP address, the date and time you access our website services, the hardware, software, or internet browser you are using, and information about your computer’s operating system, such as the application version and language settings. We also collect information about the clicks you make and the pages we have shown you. This ensures a more positive browsing experience and better matches your online habits.
If you use a mobile device, we will collect information that identifies your device, its specific settings and features, and other system activity. When you make a reservation, our system records information about the media and pages or websites where you made the reservation or registered, or from those websites from which you accessed Shambhala Suites Fuerteventura.
3. How to use your information
The processing of the information you provide us has the purpose of:
- Manage your request for products and/or services.
- Send you confirmations and updates about properties and/or tenants (depending on your user role), and manage your account (if one exists).
- Sending notifications about properties and/or tenants that interest you, as well as other properties with similar characteristics.
- Sending communications related to our products/services and special offers related to your interests.
- Sending other communications, such as: managing and responding to your inquiries; customer support; rating, reviewing, and evaluating our products and/or services, as well as the website, in order to improve and carry out its purposes in an increasingly positive manner; preventing potentially prohibited or illegal activities; enforcing our Terms of Use; personalizing and improving your user experience; and any other similar purposes.
Email Communications We want you to easily take full advantage of the opportunities offered on the website. In order to fulfill this objective, we send emails containing information about your interests related to apartment rentals. For example, if you search for or register through our website for one of the apartments listed on our website, we may send you an email with special offers, price drops, or properties similar to those you are interested in. We believe these emails will provide you with useful information about activities and special offers related to the products and services available on our website. We remind you that you will always have the opportunity to opt out of receiving these types of messages in any of the messages we have sent you. The sending of these emails will always require your prior consent.
Please review the section “Your Choices Regarding the Collection and Use of Your Information” below to exercise your rights regarding email communications.
4. Who we share your information with
SHAMBHALA SUITES FUERTEVENTURA may share your information with the following entities:
Service providers are individuals or companies that provide services or perform functions on behalf of the Data Controller, including business analytics, customer service or CRM, marketing, survey or lottery distribution, and fraud prevention. In certain cases, we may also authorize certain service providers to collect information on our behalf, including, if necessary and with your prior consent, to operate certain elements of our website or to facilitate the delivery of online advertising tailored to your interests. Our service providers may collect and have access to all information necessary to properly perform their functions and duties, but they are never permitted to share or use your information for any other purpose.
We define business partners as those individuals or companies with whom we may jointly offer products or services. You can identify when a third party is involved in a product or service you have requested because their name will appear alongside ours. If you choose to use these optional services, we may share information about you, including your personal information, with our partners so they can contact you directly by email or postal mail regarding their products or services. We also remind you that we do not control the privacy practices of these third parties, our business partners.
Referring Websites: If you were referred to our website from another website, app, or mobile app, we may share certain information about you with the referring website so that they can contact you directly by email or post regarding their products and services. We remind you that it is always advisable to review the privacy policies of any website from which you were referred to our website.
Companies in our corporate family We may occasionally share your personal information with our corporate subsidiaries in the leisure, travel, and real estate sectors, including Rental & Property Services and ITAR World. By sharing this information, you allow us to send you information about travel, leisure, and real estate-related products and services that may be of interest to you. Whenever our corporate subsidiaries have access to your information, they will follow privacy practices at least as restrictive as those described in this Privacy Policy.
We may also share your information in the following exceptional cases:
- Where required by law, in the good faith belief that the disclosed information is necessary to comply with applicable laws or judicial processes.
- When we deem it appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of the owner, the website, or its users; and as long as it is consistent with our Terms of Use and other agreements.
- When there is a corporate transaction, such as a sale of a subsidiary or division, a merger, consolidation, or asset sale, and, in the less likely case of bankruptcy.
It’s important for you to know that we may also share some additional or anonymous information with third parties, including advertisers and investors. For example, we may inform our advertisers about the number of visitors to our website, the most frequently requested services, and the most popular properties. Please note that this information does not contain any personal data and will be used to develop content and services tailored to your preferences and those of other website users, and to evaluate the effectiveness of our advertising.
In all these cases, we guarantee that data is hosted in countries within the European Union (and therefore in compliance with the European General Data Protection Regulation) or that are covered by the EU-US Privacy Shield, approved by the European Data Protection Committee (you can find more information here: https://www.privacyshield.gov/list).
5. How do we use mobile devices?
Shambhala Fuerteventura offers free apps for a variety of mobile devices, as well as all versions of our standard website that have been optimized for mobile and tablet browsers. In all mobile apps and websites, we process personal information you provide to us in much the same way as we do through our website. These apps also allow you to use geolocation services to find travel and leisure services near you, provided you allow us to do so. With your consent, we will send you push notifications with information about your registrations. When you upload a photo from your mobile device, it will be tagged with your location information. To change this option, you should carefully read the manual or user instructions for your device to learn how to change these settings and how to allow or deny sharing such data or receiving such push notifications.
To optimize our services, provide you with a better experience, and conduct marketing activities, we use a technology known as cross-device tracking. This technology can work with or without the use of cookies. For more information about cookies and similar technologies, please consult our Cookie Policy. By using cross-device tracking, shambhalafuerteventura.com may track user behavior across different devices. Cross-device tracking also involves combining data collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the data was collected.
To optimize the content we offer in our shambhalafuerteventura.com newsletters, we combine searches and registrations made across different devices and computers. Remember that you can unsubscribe from our newsletter at any time by clicking the link provided in these communications.
You should also keep in mind that the ads you see on other websites or apps are also displayed based on your activities on computers and devices you have linked. If you change the cookie settings on your device (for more information, visit our Cookie Policy in the “What choices do I have”), you can change your cross-device tracking settings for advertising purposes if you wish. It’s also important to note that closing your user account session (if one exists) does not mean you will no longer receive ads or personalized advertising.
6. How do we use social networks?
At Shambhala Suites Fuerteventura, we use social media for various purposes, such as facilitating the use of our online booking services. However, you should also keep in mind that we use social media to promote the travel, leisure, and real estate products and services of companies in our corporate family, as well as to advertise, improve, and facilitate our own services, such as the following:
- To log in with one of your social media accounts. If you wish, we offer you the opportunity to create an account on shambhalafuerteeventura.com using information from one of your social media accounts, so you don't have to remember multiple usernames and passwords. Remember that you can unlink the associated account at any time.
- Integration of social media plugins. We have integrated social media plugins into our Shambhala Suites Fuerteventura website and apps. This means that whenever you click on one of the buttons (such as the Facebook "Like" button), certain information will be shared with the social media provider to which the plugin belongs. Please note that if you are logged into your social media account, the social media provider may link this information to your account, and your actions may be displayed on your social media profile so you can share them with others.
- Other social media tools and services. We will also integrate other social media services, such as the messaging service they provide, if necessary, to allow you to interact with Shambhala Suites Fuerteventura or your contacts about our services. Remember that every time you connect with Shambhala Suites Fuerteventura through a social media service, the service provider in question will allow you to share information with us. An example of this would be if you log in to destinyhome.es using one of your social media accounts, you may share certain information (depending on how you authorized the social media provider you are using at the time of login) with Shambhala Suites Fuerteventura. Please note that this information may include your email address, age, or profile pictures.
7. Why we transfer information to countries outside the European Union
It is important for you to be aware that the personal information you have provided to SHAMBHALA SUITES FUERTEVENTURA and our website about yourself may sometimes be transferred to and processed in any country outside the European Economic Area where we or our corporate family companies have facilities, as well as to service providers, including countries (such as the United States) for the purposes described in this Privacy Policy. This is because we contract a virtual infrastructure based on the “cloud computing” model to provide you with a better experience.
Remember that whenever we store or transfer your personal information outside the European Economic Area, we will do so in accordance with applicable law and the EU-US Privacy Shield framework approved by the European Data Protection Board. If you wish, you can find more information here: https://www.privacyshield.gov/list.
It’s also important to remember that by using our services, you agree that your personal information may be transferred to our facilities and those of the third parties with whom we share it, as described in this Privacy Policy.
8. How you can access, rectify, cancel and object to your information
- CANCELLATION: We hope this does not happen, but if it does, you can ask us to delete, block or restrict the processing of your personal information that we hold,
- OBJECTION: You may, if you deem it necessary, object to any specific form of use of your personal information by us.
- PORTABILITY: If you need it, you can also ask us to send the personal information you have provided to a third party.
- LIMITATION: In the event that you have given consent for a specific purpose, you have the right to withdraw consent at any time, without affecting the legality of the processing based on consent prior to its withdrawal.
You should also be aware that when we use your personal information based on your consent, you have the right to withdraw that consent at any time, subject to applicable law. Furthermore, it’s important for you to know that when we process your personal information based on legitimate interests or the public interest, you have the right to object at any time to our use of that personal information in accordance with applicable law.
We rely on you to ensure that your personal information is accurate, complete, and up-to-date. If this information changes at any time, we ask that you notify us as soon as possible.
If you have a user account (if one exists) on our website or on apps derived from it, you can access much of your personal information. Our website provides the option to add, update, or delete the personal information we store about you.
If any of the personal information we hold about you is not available through our website, you may request it free of charge. Also, if you deem it necessary to make any request related to this Privacy Policy, exercise any of your rights, or file a complaint, you can write to us at booking@shambhalafuerteventura.com. We also remind you that you can contact your local data protection authorities if necessary.
If you wish to object to the processing of your personal information for any reason based on legitimate interest and there is no direct opt-out mechanism available to you, please contact us at booking@shambhalafuerteventura.com.
9. Why your personal information must be accurate and truthful
Submitting and/or providing your personal information is mandatory to contact us and receive information about the services and products offered at Shambhala Suites Fuerteventura and on our website. Likewise, if you choose not to send us the requested personal information or do not accept this Data Protection Policy, this may prevent you from using our services provided through our website or our apps, such as subscribing, renting and purchasing, registering your property, booking a reservation, etc.
You should also remember that you are solely responsible for the accuracy and correctness (see section 8 “How you can access, correct, erase, and object to your information”) of the personal information you provide to us, and you release the data subject from any liability in this regard.
You are the person responsible for ensuring and responding to the accuracy, validity, and authenticity of the personal data provided, and you undertake to keep it updated. By accepting this Privacy Policy, you agree to provide us with complete and accurate information, including in the registration, subscription, or payment forms for the services and/or products you are contracting or purchasing.
The owner shall not be liable for the veracity of information not of its own creation or that which refers to other sources. For this reason, we assume no liability for any potential damages that may arise from the use of said information. Therefore, you release Shambhala Suites Fuerteventura (Grupo Destiny Home, S.L.U.) from all liability for any damages or losses you may suffer as a result of errors, defects, or omissions in the information provided by Shambhala Suites Fuerteventura, provided that it originates from sources other than Shambhala Suites Fuerteventura.
The same applies to your personal information as to any personal information you provide to us about third parties. You must always do so with their express consent and after having previously informed the third parties in question of the details contained in this clause. Shambhala Suites Fuerteventura (Grupo Destiny Home, S.L.U.) is not responsible for the transfer of personal information to third parties who have not given their consent or are not aware of the contents of this clause. This is your responsibility or that of the person who transfers said data to Shambhala Suites Fuerteventura (Grupo Destiny Home, S.L.U.).
Please let us know of any changes to the information you have provided.
10. How we protect your information
As the data subject, we are committed to protecting all confidential information to which we may have access. In collecting and processing personal information, we have adopted the security measures we consider most appropriate to safeguard and prevent the loss, unauthorized access, or manipulation of all your information, in accordance with the provisions of Royal Decree 1720/2007, of December 21.
Creemos importante que tengas conocimiento que hemos aplicado procedimientos administrativos, de seguridad física como así desde el punto de vista técnico apropiados que nos ayudan a proteger la información personal que nos envías. Ten en cuenta que sólo tienen acceso a información personal empleados autorizados. También para tu tranquilidad te queremos informar que utilizamos cifrado al transmitir tu información personal y confidencial, como puede ser la información de tu tarjeta de crédito, entre tu sistema y el nuestro. También como medidas extras adoptamos el uso de firewalls y sistemas de detección de intrusión con el fin de impedir accesos no autorizados a tu información personal.
