In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following are the identifying details of the company that owns the domain: www.shambhalafuerteventura.com.
- Company Name: Destiny Home Group
- CIF: SCIF
- Registered Office: Avenida Juan Carlos I, 3, 35660, Corralejo
- Telephone: +34 672 39 28 57
- Email: info@shambhalafuerteventura.com
- Registration data in the Commercial Registry: Commercial Registry of Fuerteventura, Volume 170, Book 0, folio 56, page IF-7524, entry 1.
GENERAL CONDITIONS
The following TERMS AND CONDITIONS are intended to regulate access, navigation and, in general, the relationship between the website and its users (hereinafter, the “users”).
USO DE LA WEB
For this purpose, the website includes texts and graphic elements, as well as services and content (texts, graphics, drawings, designs, codes, software, photographs, music, videos, sounds, databases, images, expressions, and information, as well as any other creation protected by national laws and international treaties on intellectual and industrial property). These are the exclusive property of the website owner, who reserves the necessary exploitation rights. Notwithstanding the foregoing, the trade names, trademarks, or distinctive signs that appear or are referred to on this website belong to their respective owners and are protected by current legislation.
Spaces on the website may be provided to third parties for the purpose of advertising their products and/or services. In these cases, the owner will not be responsible for establishing the general and specific conditions to be taken into account in the use, provision, or contracting of these services by third parties and, therefore, cannot be held liable for them.
The use and/or contracting of these specific services implies acceptance of the specific conditions that regulate them in the version published on the website at the time of such use and/or contracting.
The owner reserves the right to remove any comments and contributions that violate respect for human dignity, are discriminatory, xenophobic, racist, pornographic, threaten youth or childhood, public order or safety, or that, in the owner’s judgment, are unsuitable for publication. In any case, the owner shall not be liable for the opinions expressed by users through forums, chats, or other participation tools.
The use of the website and services must be legal and conduct acceptable. The user agrees to make appropriate use of the platform, content, and services, not using them for:
- Engaging in illicit, illegal activities or activities contrary to good faith and public order.
- Disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or violating human rights
- Cause damage to the physical and logical systems of its suppliers or third parties.Cause damage to the physical and logical systems of its suppliers or third parties.
- Attempt to access and, where applicable, use other users' accounts or personal services and modify or manipulate their messages or content.
- Spamming or sending unsolicited messages.
- Carry out any other use that in any way may damage, render useless, overload or deteriorate the portal or the services or prevent the normal use or enjoyment of the portal or the services by users
PRODUCTS AND SERVICES OFFERED THROUGH THE WEBSITE
Through the website shambhalafuerteventura.com, you can book designer vacation rental apartments in La Oliva, Fuerteventura.
The acquisition of these services or products through the website is expressly subject to the specific purchasing conditions for said services or products, established for this purpose, without prejudice to the provisions of these General Conditions.
The use of certain services may require the completion of additional forms, the terms and privacy details of which will be expressly stated.
Access to resources may require the creation of an account in the website’s database. Using this account would give access to various platforms linked to the owner other than this website, where their terms of use can be followed.
PRICES AND PAYMENT METHODS
Shambhalafuerteventura.com is responsible for all transactions made on the website.
“The owner” accepts: Mastercard, Amex, Visa credit and Visa debit, Dinner,s Club through the secure reservation system of ROIBACK S.L.
An order acceptance confirmation will be sent later.
Paying by credit/debit card guarantees a simple and secure payment method. Your information will not be recorded in any database. Instead, your credit card details are entered on a secure page and transferred directly to the POS via SSL (a cryptographic protocol used to establish a secure connection between your computer and the bank’s virtual POS terminal).
Additionally, it requires cardholder authentication by entering the cardholder’s name, number, expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering further guarantees regarding the security of the transaction.
ORDERS
To place an order, you must log in to the website and visit the various offers. To make a reservation, you must first select the available dates for the different apartments. You will then need to follow the steps indicated and complete the electronic forms that appear.
Once the appropriate selections have been made, the total price, including VAT and handling fees, will be displayed.
Next, you must enter your information, including your credit or debit card details. These details will be communicated to the financial institution, which manages the payment gateway and charges for the reservation, as well as your full name, email address, telephone number, ID/passport/residency card, and country of residence. Once you have completed this information and accepted the general terms and conditions, which we recommend you read carefully, you must proceed with payment.
You will be securely redirected using secure encryption (SSL) to the appropriate payment gateway. Fill in the necessary details for payment. You will then be shown a success message and a receipt for the transaction. You can save your receipt or print it. An email will also be sent to the address provided with proof of purchase and details.
The customer’s confirmation of the order expressly implies acknowledgement and acceptance of these general terms and conditions as part of the contract. Unless proven otherwise, the data recorded by shambhalafuerteventura.com constitutes proof of all transactions between shambhalafuerteventura.com and its customers. The website will archive the electronic document formalizing the contract, and it will be accessible. If you do not agree with the data entered in this confirmation, you may request its modification or cancellation of the contract.
All orders are subject to acceptance by “the owner,” who will communicate acceptance of the order within 24 hours, either electronically or by any other means.
WITHDRAWAL, CHANGE AND CANCELLATION
Customers may request to exercise their right of withdrawal by contacting booking@shambhalafuerteventura.com or calling (+34) 672 39 28 57.
The deadline to exercise this right is fourteen (14) calendar days, counting from the reservation date.
The refund resulting from a return will be equal to the amount of the reservation, excluding management and rate selection fees.
We will notify you by email of the refund amount associated with the return, along with your receipt.
Regarding the deadlines for changes, the accommodations may be changed for other types within a period of fourteen (14) calendar days after the date of purchase, always limited to the availability of apartments.
Once you receive your notification, you will receive a response within 24 hours, along with detailed information on the next steps, including payment methods and additional costs or refunds.
Finally, GRUPO DETINY HOME, S.L.U. guarantees the customer the possibility of canceling their reservation up to 7 days before its actual start date.
If the reservation is canceled, the cancellation policy applicable to the selected rate associated with the reservation will apply.
A cancellation is considered complete when we receive the cancellation request.
In the event of cancellation for reasons attributable to the owner, the client will retain the right to a refund for services not provided, provided that those services were not provided for reasons directly attributable to the owner.
If any incidents or complaints submitted by the customer are resolved, they will not constitute grounds for justified cancellation by the customer, and therefore no refund will be given.
All credits and refunds will be made using the same payment method used for the order. In certain cases, bank transfer times may delay the credit being issued to your account for a few days.
We will notify you by email of the refund amount associated with the return, along with your receipt.
DERECHOS DE PROPIEDAD INTELECTUAL E INDUSTRIAL
The owner (or persons invited by the owner) owns the intellectual and industrial property rights of the website, including the graphic design and HTML code, and also owns or has the corresponding license to the intellectual, industrial and image property rights of the content distributed through it.
Consumption of such content does not imply a waiver, transfer, license, or assignment of any rights, either in whole or in part, by the owner, unless specifically stated in the specific content.
Consequently, the User agrees not to reproduce, copy, distribute, or publicly communicate such content, nor to remove or obscure the copyright notice. This exempts the website from any action that violates this policy. The use of the website’s content may not be carried out without the express consent of the owner.
EXCLUSION OF WARRANTIES AND LIABILITY
The owner is not liable, under any circumstances, for damages of any kind that may be caused by, but not limited to: errors or omissions in the content, lack of availability of the portal, or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all necessary technological measures to prevent them.
MODIFICATIONS
The website reserves the right to make any changes it deems appropriate to its portal without prior notice. It may change, delete, or add content and services provided through the website, as well as the way in which they are presented or located on the website.
LINKS
If the website contains links or hyperlinks to other Internet sites, the owner will not exercise control over the content published on said sites nor assume any responsibility for them, as they belong to third-party websites.
Furthermore, the inclusion of these external links and hyperlinks does not imply any type of association, merger, or participation with the connected entities.
RIGHT OF EXCLUSION
The owner reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with these General Conditions of Use.
GENERALITIES
The owner will pursue any breach of these terms and conditions, as well as any misuse of its website, by exercising all civil and criminal actions available to it by law.
MODIFICATION OF THESE CONDITIONS AND DURATION
APPLICABLE LEGISLATION
These rules governing the use of services, personal data, and content contained on the website shall be interpreted in accordance with Spanish law. Due to the supranational nature of electronic communications infrastructures, those accessing the website from other countries must comply with the applicable laws enacted in each state.
